AI Agents in Dynamics 365 Customer Service

Automate case workflows and improve service quality with Copilot

Get a practical walkthrough of how AI agents in Dynamics 365 Customer Service automate case handling, improve knowledge sharing, and enable your team to act faster and more accurately.

About the webinar

Customer service is under pressure: rising expectations, increasing case complexity, and demands for faster response times - without additional resources.

Dynamics 365 Customer Service introduces AI agents that:

• Automate core processes

• Improve decision-making

• Provide deeper insight into customer needs

The result is higher quality and faster case resolution.