Your employees get a complete overview of customers, history, and active cases. This reduces errors, ensures consistency, and removes the frustration of customers having to repeat themselves.
Customer Service
Build Loyalty with great Customer Service
Your customers expect quick responses and consistent service – every time. With Dynamics 365 Customer Service, you combine AI, automation, and omnichannel support in one unified platform. The result is shorter case handling times, employees equipped with the right tools, and customers who experience service that is personal, consistent, and trustworthy.
Customer Service and Support services
Customer Service
Dynamics 365 provides a complete overview of customers and their history. This means faster resolutions, personalized service, and stronger relationships.
AI-powered Support
With AI and Copilot, your employees get suggestions for next steps, summaries, and quick access to knowledge. Automated routing ensures faster and more accurate responses.
Omnichannel Customer Service
Phone, email, chat, and social media are brought together in one system. Customers avoid repeating themselves, and you deliver a consistent service experience.
Core Focus Areas
01
More than a Ticketing System
02
AI and Automation in Action
Copilot helps summarize cases, suggest next steps, and retrieve relevant knowledge. AI routing ensures inquiries are handled quickly and accurately.
03
Tailored and Secure
We configure according to your needs – from case types and SLAs to channels. Governance and security are included.
04
Loyalty as a Bottom-line Factor
Retaining customers is often more cost-effective than acquiring new ones. With proactive, efficient, and personalized service, you increase both satisfaction and lifetime value.
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"We can now improve our relevance to customers by delivering tailored services that we know are crucial to them. They will experience faster responses, and we will be better able to understand their needs because we have access to and an overview of behavioral and transactional data at a new level."
Customer Service in Context
Customer Service and Support, teams often face the same challenges: long response times, manual processes, and systems that don’t communicate with each other. With Dynamics 365 Customer Service, you get a powerful platform, and with Context&, it is turned into solutions that work in everyday operations.
We combine Microsoft’s AI and automation with our experience in implementing and embedding solutions in complex organizations. The result is faster response times, more accurate case handling, and a customer journey that strengthens both satisfaction and loyalty.
Dynamics 365 – A united CRM platform for the entire Customer Journey
Dynamics 365 Customer Engagement (CE) connects sales, marketing, service, and field service in one unified platform. When your teams share data and insights across functions, processes become more efficient – and customers experience a seamless and personalized dialogue.
Sales prioritize the right leads and create predictable growth
Marketing delivers targeted campaigns based on real-time data
Customer Service ensures fast and consistent responses, supported by AI
Field Service optimizes scheduling and ensures better on-site customer experiences
The result is stronger customer loyalty, improved cross-organizational collaboration, and a clear impact on the bottom line.
Your Context. Our Starting Point.
At Context&, we get your context before we build your solution. Whether you’ve got questions or just need a fresh perspective, we’re here to listen – and to help.
Get in touch. We’re ready when you are.
Ian Alan Dickie
AI Business Solutions
