Never worry about bugs, missing features, or unexpected delays. With our service and support agreement, you are ensured fast response times and a clear process, so you stay in control.
Feel Secure in your Solution
Service and Support for Projectum xPM
With Projectum xPM, we always want to make sure your solution is sustainable, up-to-date, and functioning. With our Service and Support agreement, you ensure quality in your solution.
Our Edge
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Safety
02
Transparency
We provide a clear breakdown of the process, including timelines, deliverables, and responsibilities, so there are no surprises.
03
Quality
Keep your solutions performing consistently with the right upgrades and add-ons.
Ensuring Strong PPM Solutions
Creating Long-term PPM Excellence
Projectum xPM Service and Support is proactive, strategic, and always keep an eye on ways you can grow. Here's how we ensure long-term excellence in every phase of your xPM journey.
Ongoing Check-ins & Technical Advisory
Our commitment doesn’t end at go-live. With regular check-ins and expert technical advisory, we proactively engage with your team to assess performance, uncover improvement opportunities, and ensure xPM evolves with your business. Whether you’re scaling, adapting to new processes, or aligning with changing strategy, we’re here to guide you. These sessions help keep your configuration optimized, your users confident, and your portfolio management capabilities aligned with real-world needs—today and into the future.
Create ticket
Log in to our TMS to create a ticket
FAQ
We have gathered the typical questions regarding the Projectum xPM Service and Support. If you have another question, please feel free to get in touch
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Submit a ticket via our TMS where you can add details like screenshots and descriptions. Indicate your preferred priority and we'll get in touch with and estimate.
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A Product Bug is a feature in the licensed software that does not work as described. A change request is a change in the solution based on your evolving needs.
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We have urgent, high, medium, and low priority in tickets. The difference between the levels will be clearly stated in your service agreement.
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The response time depends on the priority of the ticket and whether it is a bug or a change request. The different response time will be detailed in your service agreement
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The cost of Projectum Service and Support varies based on the specific needs of your organization, such as the number of users, required features, and support levels. We offer different subscription-based models and always work with you to determine the best fit.