Unified document management across all of Norlys with a single system that provides transparency and strengthens collaboration across locations and departments.
Norlys | 2025
One common system for document management connects the present and the future
Key outcomes
01
02
30% fewer systems and improved data access deliver streamlined workflows and easier document access, freeing up time and reducing licensing costs.
03
Flexible, future-proof solution with high user-friendliness, as NorShare is continuously adapted to Norlys’ needs and supports an efficient digital workplace.
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"By implementing NorShare, we could shut down the old legacy systems. Our commonplace now is SharePoint Online which gives us some new, smart possibilities; for example, we can connect it with the Power Platform, where we previously had older document management systems that were difficult to integrate. NorShare undoubtedly provides some extra advantages and opportunities for automation and other interesting features."
"The new, common document management system encompasses the entire Norlys and at the same time gives free hands to build the universe exactly as we in the individual department want it. It's a huge plus after we, for several years, have navigated several different document management systems across the organization.
For Facility Management, it has been a long "building process," and it certainly requires continued adjustment and new thinking among colleagues, but it's all worth it. We are already seeing several gains, including a common structure and access to documents across our departments throughout the country and towards our colleagues in Norlys; the solution also increases knowledge sharing and streamlines processes."
"My department is spread across three different locations, and I have worked across departments, and in the past, I couldn't always access others' documents because we had different systems for document management. Getting documents gathered in one place has made collaboration much easier. NorShare is intuitive, and it is just a completely different ease to work with than we were used to. So the solution provides super good value for us."
"We succeeded in implementing a complex document management system via an agile MVP delivery model with a focus on continuous value creation in the form of frequent releases. We aimed to deliver exactly what covers the users' needs in small bites because it provides the greatest utility in Norlys. This also meant that employees have had to get used to small improvements and new opportunities, which contribute to making our everyday life easier. The delivery model contributed to the fact that we could relatively quickly get a product out and live, and made it possible to correct the project along the way, gather learning and get feedback."
The challenge
Norlys is a fusion of several companies, each with its document management system. The systems need to communicate; some are older, others need more adaptability, and employees experience challenges accessing necessary documents and data to carry out basic tasks.
Norlys, therefore, wants a single, future-proof system for document management.
The solution
In close collaboration with Norlys, Delegate has developed a tailor-made and future-proof solution for document management in SharePoint, creating many synergies across the company. The solution is named "NorShare".
Delegate and Norlys have, through strategic meetings and workshops, formulated the vision for the new solution. The result was a solution that:
Can replace old, outdated systems, which can thus be shut down
NorShare is expected to reduce the number of systems by 30 percent, contributing to license savings.
Focuses on user needs
NorShare provides an overview and supports the execution of tasks by quickly finding what you are looking for.
Is user-friendly and recognizable
NorShare is accessible, user-friendly, and recognizable. A common visual Norlys identity is used.
Supports the digital workplace
NorShare supports collaboration across Norlys with better knowledge sharing and process efficiency.
Is flexible and can develop as Norlys evolves
NorShare can adapt to changes in organization and structures and adopt new technical opportunities.
Creates coherence with other IT systems
NorShare is easy to access with seamless integration with systems such as Microsoft Teams and others.
Complies with laws and requirements for functional separation
NorShare supports functional separation with rights management of documents and ensures GDPR and data protection.
In developing the solution, creating a high degree of user-friendliness and involving end-users during the process was crucial. Norlys has been involved in the project at several levels to ensure this.
A project manager and a Product Owner from Norlys have been a steady link between the energy and telecommunications group and Delegate's team during the development and implementation of the new solution. Norlys has also established a Digital Workplace department, which has helped migrate data into the new system and shut down old systems, and which will manage the new solution in the future.
About Norlys
Norlys is Denmark’s largest integrated energy and telecommunications group, owned by its members. The company provides electricity, internet, TV, and climate-friendly energy solutions to households and businesses nationwide. With a strong focus on sustainability and digital infrastructure, Norlys is helping shape Denmark’s green and connected future.
Employees
Founded
The result
With a new, shared system for document management based on SharePoint, Norlys' data and documents are now gathered in one place, and with fewer systems, workflows have been simplified, and time has been released for other tasks.
The project has dealt with the technical part of IT. Still, it has largely also been about change management and working and collaborating in new ways, as it can be a shift for some employees to rethink familiar work processes.
During the process, Delegate has therefore held workshops in change management. At the same time, Norlys itself has been responsible for the execution internally and determined how employees should work with the new solution and how to do it most effectively.
Your Context. Our Starting Point.
At Context&, we get your context before we build your solution. Whether you’ve got questions or just need a fresh perspective, we’re here to listen – and to help.
Get in touch. We’re ready when you are.
Jakob Hemmingsen
Head of Modern Workplace
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