From Inquiry to Loyal Customer with Dynamics 365 Customer Service
With intelligent customer service solutions, you build relationships, retain customers, and create trust. Dynamics 365 Customer Service provides your employees with a complete overview of customers, their history, and active cases, so you give faster, more personalized, and consistent service.
The Value of Dynamics 365 Customer Service
At a time when customers expect answers across multiple channels, it’s essential to have a solution that unifies phone, email, chat, and social media in one place. When inquiries are resolved quickly and correctly the first time, customer satisfaction increases.
AI and automation help your employees summarize cases, suggest next steps, and quickly find the right knowledge. At the same time, data and analytics provide insight into performance and areas where service can be improved. The result is more efficient processes and a stronger customer experience.
Getting Started with Customer Service
Finding the Potential for Improvement
We begin by mapping where your service is falling short: Where are response times lost? What data do employees lack during customer interactions? And how do customers actually experience their journey?
Finding the Right Fit
We design an end-to-end solution tailored to your organization – from case types and SLAs to the integration of phone, chat, and social media. Dynamics 365 Customer Service is combined with AI routing, Microsoft Copilot, and a knowledge base, so employees are always equipped to respond quickly and accurately.
Starting with Confidence
All solutions are built iteratively. We integrate your existing data sources, ensure governance and compliance, and test across all channels. With AI-driven delivery, you receive rapid feedback, high-quality results, and a solution that can grow with your changing needs.
The Benefits of Dynamics 365 Customer Service
More than a Ticketing System
A unified view of customers, history, and cases ensures consistent and personalized service.
AI and Automation in Action
Copilot summarizes cases, suggests actions, and helps route inquiries correctly.
Scalable and Secure Solution
From pilot to enterprise – with governance, SLAs, and security built in from the start.
Other Customer Service and Support services
AI-powered Support
Omnichannel Customer Service
Your Context. Our Starting Point.
At Context&, we get your context before we build your solution. Whether you’ve got questions or just need a fresh perspective, we’re here to listen – and to help.
Get in touch. We’re ready when you are.
