From Manual Processes to Intelligent Service, Dynamics 365 Empowers your Employees
When cases need to be resolved quickly and accurately, knowledge and context are crucial. With AI and Copilot in Dynamics 365, your employees receive suggestions for next steps, case summaries, and quick access to the right information. Automated routing ensures inquiries reach the right employee the first time, and a knowledge base makes it easy to share experiences across the team. The result is shorter processing times, more accurate responses, and customers who experience you as both efficient and personal.
The Value of AI-powered Support
AI elevates customer service from reactive to proactive. Your employees can focus on addressing customer needs rather than searching for information, while automation ensures that each case is handled by the appropriate person. Customers receive faster, more accurate, and consistent responses—regardless of channel.
Getting Started with AI-powered Support
Where are the Bottlenecks Today?
We begin by mapping your support process: Where do cases get stuck? Where do customers have to repeat themselves? Which manual tasks can be automated? The first step is identifying where AI can make a real difference for you.
Designing Intelligent Workflows
We create the right combination of Copilot, AI routing, and knowledge sharing. Dynamics 365 Customer Service brings together all channels – phone, email, chat, and social media – so customers experience you consistently everywhere. AI helps with summaries, suggestions, and context.
Secure Implementation
We roll out the solution step by step: from quick wins like AI case summaries to full automation of routing and knowledge sharing. With built-in analytics, you gain insights into performance and recommendations for continuous improvements.
The Benefits of AI-powered Support
Faster Response Times
AI recommendations and automated routing reduce handling times.
Consistent Answers
Employees gain access to shared knowledge and can deliver precise, uniform responses.
Personalized Service at Scale
Customers experience you as both efficient and personal – every time.
Improved Employee Experience
Support teams get smarter tools, less manual work, and more time for value-creating tasks.
Other Customer Service and Support services
Customer Service
Omnichannel Customer Service
Your Context. Our Starting Point.
At Context&, we get your context before we build your solution. Whether you’ve got questions or just need a fresh perspective, we’re here to listen – and to help.
Get in touch. We’re ready when you are.
