From Disconnected Systems to one Unified Customer Journey with Dynamics 365
With extended 360° customer profiles and AI-powered lead management, you gain complete insight into the entire journey across sales, marketing, and service. Dynamic flows adapt in real time to behavior and preferences, ensuring your message reaches the customer at the right time and on the right channel.
The Value of Customer 360 & Journey Automation
Fragmented systems make it difficult to deliver consistent customer experiences. By orchestrating all touchpoints in one platform, you increase both conversions and internal collaboration. You get rid of silos and ensure every interaction feels connected and relevant.
The result is higher conversions, stronger internal collaboration, and a customer journey that is seamless from first contact to long-term loyalty.
Getting Started with Customer 360 & Journey Automation
Consolidate Profiles
We analyze and map scattered information across multiple systems, bringing it together into a comprehensive profile. We then add behavioral insights and preference data, so you have a stronger understanding of each customer.
Design Automated Customer Journeys
Using AI, we design intelligent flows that adapt to customer behavior and preferences. Whether it’s sending the right content or triggering follow-ups, we ensure campaigns stay dynamic and tailored to your customers.
Activate Across Channels
We make sure your campaigns run seamlessly across channels, like personalized emails, targeted social media engagement, or timely updates through customer service. With a single unified platform, messaging stays consistent, relevant, and on-brand at every step.
The scalability ensures that whether you’re reaching hundreds or millions, every customer receives a coherent experience that strengthens trust, drives engagement, and accelerates growth.
Benefits of Customer 360 & Journey Automation
Extended Customer Profiles with Full Context
Go beyond basic contact information with customer profiles enriched by data from every interaction. By combining transactional history, behavioral signals, and preference insights, you gain a 360° view of each customer in full context. So, you can prioritize the right leads, deliver the right campaigns, and respond in time.
AI-Driven Lead Management and Dynamic Customer Journeys
With intelligent scoring and prioritization, teams can focus on the leads most likely to convert, while AI continuously refines the process based on real-time data. Customer journeys become dynamic, adapting instantly to behaviors, preferences, and context. The dream is that customers experience personalized interactions at the right time, on the right channel.
Consistent Customer Experience Across All Channels
A consistent customer experience means they always receive the same relevant message, tone, and quality of service, no matter the channel. By unifying data and processes across platforms, you eliminate silos and ensure every touchpoint feels connected. This not only builds trust and loyalty but also strengthens your brand by delivering reliability and relevance at scale, turning every interaction into an opportunity to grow the relationship.
Other CRM Marketing services
Customer Insights Foundation
Data-Driven Marketing with AI
Your Context. Our Starting Point.
At Context&, we get your context before we build your solution. Whether you’ve got questions or just need a fresh perspective, we’re here to listen – and to help.
Get in touch. We’re ready when you are.
