Posti | 2022

Modernised intranet and Yammer launch strengthen internal communication

Modern Workplace Public Sector

Key outcomes

Posti renewed its intranet to improve internal communication and provide broader access to information for all postal workers.

Yammer was introduced as an internal social media channel to enable inclusive discussions among employees.

New interfaces for the intranet and Yammer were created for Posti Mobile devices to support mobile workers.

The challenge

Posti’s existing intranet required renewal on both the user interface and technical side. Its content was outdated, difficult to find, and challenging to update. The old interface no longer met modern needs. The intranet was used by 6,000 office employees, while 12,000 production workers had no technical access. Posti also lacked an official internal channel for employees to ask questions or discuss various topics.

“Context& played a huge role in this massive project, and Context&’s consultant carried the overall responsibility in a superb manner. Project management was first-class. Whenever something needed clarification, matters were handled smoothly

Manti Väätäinen‑Pereira

Senior Communications Manager, Posti

“The aim was to complete both the intranet and Yammer projects by the end of May 2021, and we stayed well on schedule. The project managers at Context& handled the project professionally and according to plan, and they even stayed below our budget. Extensive projects like this are seldom carried out so successfully”

Sari Hilden

Head of Transformation and Development, Posti

The solution

The project began with planning and top-level conceptualisation in May 2020. Context& took responsibility in late 2020. Consultants conducted surveys, led planning and technical implementation, and trained employees. The old SharePoint environment was moved from dedicated servers to the cloud, and only selected content, such as the news archive, was transferred. Content creators evaluated what should be kept or removed. Around 50 information owners became responsible for keeping content up to date, supported by annual automated reminders.

Yammer was introduced systematically as Posti’s organisation-wide internal social media channel. Instructions, guidelines, and training workshops were provided, and employees were invited to contribute ideas for how Yammer could serve their needs. New user interfaces for both the intranet and Yammer were developed for Posti Mobile devices.

About Posti

Posti operates as Finland’s national postal service and runs an extensive network in which both office and production employees play a crucial role in the company’s nationwide presence.

Founded

Employees

The result

The project was completed on schedule in early June 2021. The new intranet became an up-to-date visual newsroom resembling a data bank. Content management responsibilities were distributed across information owners, supported by reminder systems. Yammer became an active internal channel designed to promote communication and engagement across the organisation.