Modernising the digital workplace enabled simple communication and improved structure

Rani Plast previously handled most communication by email and did not have an intranet. Employees received too many emails and attended too many meetings. The official storage locations, including the K drive and Rani Management System, were perceived as difficult to navigate. Internal communication, including customer complaints, was also handled by email. The project team concluded that internal communication and document management needed to be streamlined and modernized. 

Context& implemented a broad modern work project that included building a SharePoint intranet from scratch and designing a process-driven Teams structure. Teams was rolled out to all white-collar employees, and information previously stored in the K drive was migrated into the new structure. Workshops defined how information should be shared across Teams and the intranet. A modern work playbook was created to clarify tools, practices, and guidelines. Cloud agents were selected from various functions and trained to support colleagues in daily use of the new environment. 

Information access and communication improved after the introduction of the new intranet and Teams. Handling customer complaints became faster, and messages became easier to locate. Managing permissions and documents became easier for the IT department, as information sharing in Teams reduced the need for constant access-rights adjustments. The cloud agents continue to support employees in using the renewed digital work environment. Rani Plast’s next goal is to make information accessible for factory workers as well.